From time to time, our customers take the time out of their busy schedule to send us a note of thanks and/or offer suggestions for improvement to our software. Here are just a few notes we have received from customers, just like you.
If you have comments or suggestions please send us a message.
"Overnight turnaround, now that's customer service!!!"
Richard Moore, Midland, TX, in reference to adding a formula to AR Pro 14, March 28, 2019
"I cannot say enough GOOD things about you and your company. Customer service is EXCELLENT!! I highly recommend you and your company to all!!!
Thank You Again!!!"
Lieutenant Todd MenMuir #47, Lake County (OH) Sheriffs Office, email from March 21, 2019
"Thanks again for the great service....doing business with Dirigo Software has always been a pleasure!"
John H. Meserve, CRS, email from March 5, 2019
"I would recommend everyone buy ARPro regardless. One can never have too many tools in their tool box. And, I can say unequivocally that Kelly is very responsive to issues with his program. I rarely ever wait longer than about a half hour before I hear back from him on whatever the issue is."
Paul Gruen, TopGun Recon and Arizona DPS (Retired) on the INCR mailing list, October 24, 2018
"Thank you so much! I am now back up and running. You have a Great Product and Great Service!"
David J. Lichoff, Traffic-Tech Investigations on October 13, 2018
"Thank you for the quick response! You're the best!"
Jeff McGrath, 3LawsRecon LLC on September 14, 2018
"Thanks again for your time. One of the things that I like about AR Pro is I seldom need or have needed any kind of technical support but when I do you're always quick to respond."
David Benn, Impact Reconstruction Consultants on August 9, 2018
"Thanks Kelly - I am really liking this app! Nice work!"
Michael D. Freeman, MedDr PhD MPH FAAFS on August 20, 2017
"Thanks for recommending the version 11... so far I am very pleased."
Frank Burke on May 12, 2017
"I've been buying DirSoft products since Version 3. Kelly Young is probably the most responsive company owner I have ever met, either local or on the internet. No matter what, he has answers to questions, responds to suggestions for changes (and has done some to his programs in response to them from me), and constantly strives to ensure that they are complete and up-to-date. The presentation is excellent, professional, clear, easy to read, and easy to use. I love his programs and will continue to use them now that I have retired from the PD (after 42 years) and go on to private work. He makes me look good!"
Anonymous user via a customer satisfaction survey on May 8, 2015
"Have been a customer of Kelly's for a number of years. Will always update or purchase from the company. Top Notch, keep up the good work."
Richard Parkos, Dept. of Criminal Justice Training, on May 4, 2015
"I have been a customer of AR Pro for many years and many versions. I have always been impressed with the product, the company and Kelly. I don't use it much anymore due to a title change and administrative position, but training a replacement for traffic crash investigation. Thank you very much."
Marty Goetsch, Lawrence County SD Sheriff's Dept., on April 23, 2015
"Your programs have been an asset to my company for over 20+ years. Thank you......"
Jim Moore, JAMMVA Reconstruction Services, on April 21, 2015
"Kelly, Thanks for the quick response!!! I'm up and running again. Your customer service is always top
Rob Miller, Crash Analysis & Reconstruction, LLC, on February 7, 2015
FROM LINKEDIN: "I purchased Kelly's program when I started my crash reconstruction business. The program
he created was what I was looking for exactly. He would listen to my recommendations to improve the program. Kelly produces a great
product because he listens to the users."
Mark Hough, Investigator at State of Florida (CCRC-M), on July 22, 2014
FROM LINKEDIN: "Kelly provided top of the line services in collision recon software. He's the
James Baranowski, Owner, James E. Baranowski ~ Consulting, on May 17, 2013
|PO Box 53
Readfield, ME 04355
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This page was last updated on March 29 2019 02:00:46